Terms of sale
Purpose and acceptance
These terms of sale govern the sale, on the website https://sirocco.mobi and in the Sirocco app (together, “the Service”), of mobile data eSIMs intended for temporary use abroad. They are entered into between Mocom LLC, hereinafter “Sirocco”, and any natural person acting for non-professional purposes who places an order, hereinafter “the buyer” or “the organiser”.
Placing an order implies prior and unreserved acceptance of these terms, which are linked on the payment page before the order is confirmed. They apply to the exclusion of any other document. The applicable version is the one displayed on the date of the order; the buyer may save or print it.
Seller
The seller is Mocom LLC. Prices include all taxes, with the VAT of the customer's country included. Contact: support@sirocco.mobi, or via the Help Centre. Further legal information is available on the Company page.
Products
Sirocco sells prepaid mobile data eSIMs (no calls or texts), supplied by a technical eSIM provider and carried by the partner mobile operators of the destination country or region. One eSIM corresponds to one traveller and one phone. Sirocco does not assign any mobile number.
Each plan has a plan details page, available before payment, which specifies: the area covered and the partner operators, the data allowance, the validity period, the start rule (on installation or on first connection at the destination), and whether or not hotspot and top-ups are available. These details constitute the essential characteristics of the product; they prevail over any general presentation on the website.
Speeds depend on local networks, coverage, the phone and network congestion: they are not guaranteed. So-called “unlimited” plans, where offered, may include a speed reduction beyond a daily allowance stated on the plan details page.
Phone compatibility
An eSIM can only be installed on a phone that supports eSIMs and is not locked to an operator. Sirocco does not maintain a list of models and does not check each traveller’s phone. Before paying, the buyer confirms, for each traveller, that the phone supports eSIMs and is not locked, by ticking the box provided for this purpose. A guide (Compatibility) explains how to check in 30 seconds.
This confirmation is binding on the buyer. A delivered eSIM that cannot be installed because the phone does not support eSIMs or is locked to an operator remains payable; in that case, Sirocco offers to reassign it to another traveller before any installation.
Order and account
The buyer builds their trip (destination, dates, number of travellers, each traveller’s plan), checks the order summary (breakdown per eSIM, price per person, discount, total), then pays for the order. Double-clicking the payment button creates only one order. The order is final once payment is confirmed; a confirmation email is sent to the address provided.
A Sirocco account is created for, or linked to, this email address at the time of payment, without a password: access is by email link, Google account or Apple account. The account gives access to the trip dashboard, invoices and help.
The buyer may order for other people (“travellers”). The buyer identifies each of them with a label of their choice. No contact details are required: if they wish, the buyer may enter a traveller’s mobile number or email address so that Sirocco can send them their installation link. The buyer then confirms that the traveller agrees to receive this message. Each traveller receives, by the means chosen by the organiser, a personal installation link that gives access only to their own eSIM. A group may include up to 10 travellers per order.
Sirocco may refuse or cancel an order in the event of suspected fraud, a disputed payment or use contrary to these terms; the buyer is informed by email and any sums charged are refunded.
Prices, group discount, codes and travel credit
Prices are inclusive of all taxes, with the VAT of the customer's country included; they are shown in the chosen currency (euro by default). The price paid is the one displayed at the time of payment, in that currency; any exchange or conversion fees charged by the buyer’s bank are not Sirocco’s responsibility. Sirocco may change its prices at any time; the applicable price is the one in force at the time of the order. If a price changes between building the trip and payment, the new amount is shown and must be accepted before any charge is made.
Group discount. A discount is applied automatically to the total according to the number of eSIMs in the order: 10% from 3 eSIMs, up to 10 travellers per order. It is shown in the order summary before payment. Removing an eSIM before payment recalculates the discount.
Promo codes. A code applies to one order, under the conditions specific to each promotion (duration, destinations). A code cannot be combined with the group discount: when an order qualifies for both, only the discount that is better for the buyer is applied; if both are equal, the group discount is kept and the code is not used. The discount applied is shown before payment.
Travel credit. When an eSIM’s validity ends, each whole unused GB entitles the holder to a credit of €0.50, up to €15.00 per trip, valid for 12 months and applied automatically to the paying account’s next order, after the group discount. Travel credit cannot be exchanged for cash or transferred; it is lost when the account is deleted. The detailed rules are set out on the Travel credit page.
Payment
Payment in full is due when the order is placed. It is made by bank card, Apple Pay or Google Pay, through the payment service provider Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (“Stripe”). Card details are entered in a secure Stripe component and never pass through Sirocco’s servers; Sirocco does not store them. If the buyer chooses to save a card, it is stored by Stripe and can be deleted from the account.
An order whose payment is declined is not recorded and no eSIM is delivered. An invoice is issued for each order and remains available in the account (History).
Delivery and installation
eSIMs are delivered digitally, in the trip dashboard and by email, usually within two minutes of payment confirmation and within 24 hours at the latest. In the event of partial delivery, the status of each eSIM is shown (“available”, “being prepared”). No installation code is sent to the organiser on behalf of another traveller: each person accesses their own codes through their personal link.
If an eSIM cannot be delivered after several attempts, its status changes to “Preparation interrupted”; Sirocco informs the buyer by email and offers them, at their choice, a new equivalent eSIM, travel credit equal to the amount paid for that line, or a refund of that amount.
Installation is carried out by the buyer or the traveller, over Wi-Fi, by following the installation guide. An eSIM can only be installed once; deleting it from the phone after installation may make it permanently unusable, with no possibility of reinstalling it. Before installation, the organiser may reassign it to another traveller.
Right of withdrawal
eSIMs are digital content not supplied on a tangible medium. In accordance with article L221-28, 13° of the French Consumer Code (Code de la consommation), the right of withdrawal can no longer be exercised once performance has begun with the consumer’s prior express consent and their express waiver of this right.
By confirming payment, the buyer expressly requests that delivery of their eSIMs begin immediately and acknowledges that they consequently lose their right of withdrawal upon delivery. As long as no eSIM in the order has been delivered, the buyer may withdraw from the order by writing to support@sirocco.mobi within fourteen days; the sums paid are then refunded within fourteen days, using the same means of payment.
Validity, start and use
The validity period and start rule are those set out on the plan details page. The validity period counts days inclusively. A plan that is not installed or activated before the end of its availability period (stated on the plan details page) is forfeited, subject to travel credit.
eSIMs are reserved for the personal and fair use of the designated traveller: any resale, any commercial use, and any use outside the area covered or contrary to the laws of the destination country is prohibited. Hotspot is only possible where the plan details page says so. Sirocco and its partner operators may suspend an eSIM in the event of fraudulent or abusive use.
Topping up an eSIM during the trip is only possible where the plan allows it; the top-up is paid for by the organiser and applies only to the eSIM concerned.
Liability
Sirocco is required to deliver eSIMs that conform to their plan details and are in working order on a compatible, unlocked phone. Sirocco cannot be held liable for the consequences of a compatibility error declared by the buyer, an installation not carried out in accordance with the guide, the deletion of an installed eSIM, a phone setting (data line, data roaming), the unavailability or restriction of a local operator’s network, or an event of force majeure.
In any event, Sirocco’s liability in respect of an order is limited to the amount paid for that order, without prejudice to the statutory guarantees of conformity (articles L224-25-12 et seq. of the French Consumer Code for digital content and services) and to mandatory public policy provisions.
Support and complaints
Support can be reached via the Help Centre and at support@sirocco.mobi, in French, Monday to Friday from 9 am to 6 pm (Paris time). A reply is usually given within 24 working hours. Any complaint relating to an order should be sent by the same means, quoting the order reference.
Personal data
Processing relating to orders, eSIMs, payment and support is described in the privacy policy. The organiser sees the status of the eSIMs of the travellers in their order, never their detailed usage, their installation codes or their contact details.
Mediation and disputes
If a dispute is not resolved by support, the buyer may refer it, free of charge, to a consumer mediator, in accordance with articles L611-1 et seq. of the French Consumer Code (Code de la consommation), within one year of their written complaint to Sirocco. The contact details of the mediator with which Sirocco is registered are provided on written request to support@sirocco.mobi and appear on the Company page.
These terms are governed by French law. Failing an amicable settlement, the dispute shall be brought before the competent French courts, without prejudice to the consumer protection rules applicable in the consumer’s country of residence.
General provisions
These terms are drawn up in French; translations offered on the website are provided for information only and the French version prevails. If any clause is held to be void, the remaining clauses continue to apply. Sirocco’s failure to rely on a clause does not constitute a waiver of it. Sirocco may amend these terms; orders in progress remain governed by the version accepted when the order was placed.