No data on arrival?
Your eSIM is installed but nothing connects. Answer the questions in order: most cases are sorted in under two minutes.
4-step troubleshooting
Instructions for iPhone.
1
Is the Sirocco eSIM installed?
2
Is it selected for mobile data?
3
Is roaming turned on for this line?
4
Still nothing: the team takes over
Restart the phone one last time. If nothing changes, write to us: your answers are attached to the message.
Don't delete the eSIM: it can't always be reinstalled. Don't turn off your usual line: you would no longer receive calls or texts.
The settings, in brief
iPhone
1
Settings → Mobile Data
The “Sirocco” line should appear in the list.
2
Choose “Sirocco” for mobile data
Your usual line stays selected for calls and texts.
3
Turn on “Data Roaming” on the Sirocco line
On this line only: your usual plan isn't charged.
4
Restart the phone
The local network is chosen automatically on restart.
Android
1
Settings → Connections → SIM manager
The path varies by brand: search for “SIM” in Settings.
2
Select the “Sirocco” line for mobile data
Keep your usual line for calls and texts.
3
Turn on “Roaming” for the Sirocco line
Settings → Connections → Mobile networks.
4
Restart the phone
On some models, choose the network manually if nothing happens after 2 minutes.
Still nothing after a restart? Write to us: tell us your trip and which phone is affected, and we'll take it from there. Don't delete the eSIM: it can't always be reinstalled.