Selling

The 6 objections about eSIMs, and how to answer

What the customer says at the counter and what you reply, word for word. Use these lines as they are or in your own way.

Updated on 4 November 2026

When to mention it

When you confirm the booking, with the ticket. There is then still time to test the phone and install the eSIM before departure.

"My plan works abroad."

"Let's check together for Japan. If it is not included, Verizon automatically charges $2.05 / MB."

"I'll have Wi-Fi at the hotel."

"The eSIM is for everything else: the taxi on arrival, the map in the street, WhatsApp everywhere."

"I'll buy a SIM when I get there."

"You would have to find a shop on arrival and change your SIM. This way, everything is ready before you leave, and you keep your number."

"Does my phone work with it?"

"Let's check right now. Dial *#06# as if making a call: if an EID number appears, it accepts eSIMs. It must not be locked to an operator either."

"Do I keep my number?"

"Yes. The eSIM is for data. Your number and WhatsApp do not change."

"What if it doesn't work?"

"An assistant answers 7 days a week in your language, and I remain your contact."

Try it on your next booking

€10 free for a real eSIM. Free sign-up, no subscription.